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MURON

PRIVACY POLICY

 

This Privacy Policy explains how Muron ("we," "us," or "our"), a company registered in England and Wales, collects, uses, and protects your personal data when you visit or make purchases from our website.

 

1. Introduction

 

We are committed to protecting your personal data and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy describes how we collect, use, disclose, and protect your personal information.

 

2. The Information We Collect

 

We collect and process different types of personal data, including:

 

Personal Data We Collect

 

  • Identity Data: Name, age, date of birth.

  • Contact Data: Telephone number, email address, billing and delivery addresses.

  • Financial Data: Payment details (processed through third-party payment providers; we do not store payment information).

  • Transaction Data: Purchases, payment details, and order history.

  • Technical and Usage Data: IP address, browser type, device information, website activity, cookies, and analytics.

  • Profile Data: Account login details, purchase history, return requests, and customer support inquiries.

  • Interaction Data: Survey responses, competition entries, social media interactions, and feedback.

  • Marketing Preferences: Your choices regarding promotional emails and marketing communications.

  • Professional Data: If you apply for a job with us, we may collect employment history and professional experience.

We do not collect special category data (e.g., race, religion, health data) unless required by law or provided with explicit consent.

 

3. How We Collect Personal Data

 

We collect personal data through:

 

  • Direct interactions: When you place an order, sign up for an account, contact us, or subscribe to our newsletter.

  • Automated technologies: Cookies and analytics tools track website usage and browsing behaviour.

  • Third parties: We may receive data from analytics providers (Google Analytics), marketing platforms (Meta, Klaviyo), and payment processors (Stripe, PayPal).

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4. Legal Basis for Processing

 

We only process your personal data where we have a legal basis, such as:

 

  • Contractual Necessity: To process your orders and provide customer support.

  • Legitimate Interests: To improve our services, conduct marketing, and maintain security.

  • Legal Compliance: To fulfil regulatory obligations.

  • Consent: When required for marketing activities (you can withdraw consent at any time).

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5. How We Use Your Data

 

We use your personal data for:

 

  • Processing and fulfilling orders.

  • Managing customer accounts and communications.

  • Providing customer service and handling returns.

  • Marketing and promotional activities (with your consent).

  • Website analytics and improvement.

  • Preventing fraud and ensuring security.

  • Legal compliance and record-keeping.

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6. Sharing Your Personal Data

 

We may share your data with:

 

  • Service providers (e.g., payment processors, couriers, marketing agencies, IT providers).

  • Regulatory authorities when required by law.

  • Business partners in case of company restructuring or acquisitions.

All third-party data transfers comply with UK data protection laws.

 

7. International Data Transfers

 

If we transfer your data outside the UK, we ensure adequate protection through:

 

  • UK-approved adequacy decisions.

  • Standard contractual clauses.

  • Other legally required safeguards.

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8. Data Retention

 

We keep personal data only as long as necessary for the purposes collected, legal compliance, and dispute resolution. Retention periods depend on the data type and applicable regulations.

 

9. Your Rights

 

Under UK GDPR, you have rights including:

 

  • Access: Request a copy of your data.

  • Correction: Amend inaccurate data.

  • Deletion: Request data removal where applicable.

  • Objection: Object to data processing for marketing purposes.

  • Restriction: Limit processing in certain circumstances.

  • Data Portability: Request data transfer to another provider.

  • Withdraw Consent: Withdraw previously given consent.

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To exercise your rights, contact us at info@muron.co.uk.

 

10. Security Measures

 

We take appropriate security measures to prevent unauthorised access, data loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

 

11. Cookies & Tracking Technologies

 

We use cookies to enhance website functionality and analyse visitor behaviour. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

 

12. Marketing Communications

 

We send marketing emails only with your consent. You can unsubscribe anytime via the link in our emails or by contacting us.

 

13. Complaints

 

If you have concerns about how we handle your data, contact us first. If unresolved, you have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

14. Updates to This Policy

 

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

 

15. Contact Us

For privacy-related inquiries, contact us at:

 

Muron
Email: info@muron.co.uk

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